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Frequently Asked Questions

Everything you need to know about our terms and conditions.

Once you place an order, our team will contact you within 24-48 hours to begin the discovery phase and gather requirements for your project.

Due to the custom nature of our services, all deposits are non-refundable. We work closely with you throughout the project to ensure satisfaction before final delivery.

Each package includes a specified number of revision rounds. Additional revisions beyond the agreed scope can be purchased separately at our standard hourly rate.

Once full payment is received, you receive full ownership of all deliverables including source files, as outlined in our licensing terms.

Yes! We offer maintenance packages for ongoing support including bug fixes, security updates, and feature enhancements after project delivery.

We accept major credit cards, PayPal, bank transfers, and other payment methods. Payment plans are available for larger projects.

Contact our support team at nextbigcode@gmail.com or through your dedicated project manager. We aim to resolve issues within 24-48 hours.

You may cancel with 14 days written notice. Work completed up to the cancellation date will be charged, and deliverables for paid milestones will be provided.